Refund policy

We are committed to delivering premium-quality jewelry with care and precision. To ensure transparency and protect both parties, please read our policy carefully before placing your order.

General Policy

  • Final Sale: All purchases are final. We do not accept returns, replacements, or exchanges once the product has been delivered, except in cases of damage, defect, or incorrect item received due to transit issues.

  • By completing your purchase, you agree to these terms.

Damages & Defects During Transit

  • You must notify us within 1 day of receiving your order if the item is defective or damaged. 

  • To verify your claim, please provide:

    1. Order ID

    2. A clear unboxing video recorded at the time of opening the package, showing:

      • Sealed outer packaging

      • Product being removed and inspected

      • Any visible damage or defect

    3. Photos of the defect

  • Contact us at info@stilesovrano.com to initiate the claim.

  • If accepted, we will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Exceptions / Non-Returnable Items

  • Custom products (special orders or personalized items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you are unsure whether your item qualifies.

Exchanges

  • We do not process direct exchanges. If accepted, you may return the item and place a new order separately.

Refunds

  • Once your return is received and inspected, we will notify you of approval.

  • Approved refunds will be issued as a Store Credit Note of equivalent value, after deducting a nominal 4% restocking fee and applicable shipping fee.

  • Credit Notes are valid for 6 Months and can be used at checkout anytime.

  • Processing time: within 5 business days of approval.

  • If more than 10 business days have passed since approval, please contact us at info@stilesovrano.com.

Part Payment for Cash on Delivery (COD) Orders

For COD orders, an advance payment of ₹150 is required to confirm and process your order. The remaining amount is payable at the time of delivery.

Order Cancellation: You can cancel your order free of charge while its status is Unfulfilled. Once the status changes to Fulfilled, cancellation requests cannot be accepted.

Failed Delivery: We request you to ensure that your delivery address and contact details are correct and that someone is available to receive the order. If delivery fails due to customer-related reasons, such as an incorrect address, repeated unavailability or refusal to accept the order, the ₹150 advance will be non-refundable. However, if delivery fails due to reasons beyond your control or attributable to Stile Sovrano or our delivery partner, your advance will be refunded.

Refund of Advance: Your ₹150 advance will also be refunded if Stile Sovrano cancels your order or is unable to fulfil it.

For any questions or delivery assistance, please contact us at info@stilesovrano.com.

By placing a COD order with part payment, you acknowledge and agree to these terms.